YAMA products are lovingly handcrafted in Morocco by skilled artisans using premium natural materials. Each item undergoes a personal quality check before being sent your way, and we’ll send you real-time photos during production and packaging. With our 7‑day, no-fuss return policy and secure, tracked shipping, you can shop with complete peace of mind.

• Shipping: It takes 1–2 weeks. Once your order is shipped, a tracking label will be provided, and we’ll send you photo updates at each step so you can follow the delivery progress.
• Returns: Returns are accepted within 7 days of delivery. Items must be in the same condition as received. Return shipping costs are the responsibility of the customer. A full refund will be issued once the item is received and inspected.

Yes, we offer worldwide shipping at no extra cost. Depending on your location, your order usually arrives within 1 to 2 weeks. We’ll keep you updated every step of the way.

Absolutely. Each item is carefully handcrafted by talented artisans in Morocco using traditional techniques passed down through generations. That’s what makes every piece truly unique.

As soon as your order is shipped, we’ll send you a tracking number by email. You’ll also receive photo updates so you can see your order as it’s being prepared and packed.

If for any reason you're not satisfied, you can return your item within 7 days of receiving it. As long as it’s in the same condition as when it arrived, we’ll issue a full refund once we receive it back.

To keep your rug looking its best, gently shake or vacuum it without using a beater bar. Spot clean with a damp cloth and mild soap if needed. Avoid machine washing, and let it air dry naturally.

Yes, we’re happy to create custom pieces just for you. If you have a specific size, color, or design in mind, just get in touch with us and we’ll guide you through the options.